Help & Support

Find quick answers to all your inquiries about our services.

General FAQs

You can pay via Credit Card, Apple Pay, or Mada.
We accept Credit Cards (Visa/Mastercard), Mada, and Apple Pay.
By paying the subscription fees, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not proceed with the payment.
Commissions are dynamically mapped based on your assigned Target Rules. When a client purchases a plan using your referral link or QR code, your specific commission value configured in the system is automatically calculated and added to your ledger.
Yes, this referral link and QR code are uniquely tied to your profile. You must send this link or share the QR code with the customer when they purchase. When the customer completes the registration and payment through it, the system automatically registers the sale under your name and grants you your specific commission.
You can reach our customer support 24/7 via the live chat in the app or by calling our unified number.
Service will be activated within 48 hours of receiving payment and all required documents.
Cleared Balance displays the total commissions from completed, active, and fully paid client subscriptions. Unpaid Sales indicates pending commissions for client orders or subscriptions that are placed but still awaiting payment confirmation.
Commissions are dynamically mapped based on your assigned Target Rules. When a client purchases a plan using your referral link or QR code, your specific commission value configured in the system is automatically calculated and added to your ledger.
The Company reserves the right to suspend or cancel services in cases of abuse, fraud, fake requests, or failure to submit renewed documents upon request.
Cleared earnings are processed and paid out according to the company policy schedule. You can request a payout or track your account ledger directly from your dashboard, and funds will be transferred to your registered bank account.
Cleared Balance displays the total commissions from completed, active, and fully paid client subscriptions. Unpaid Sales indicates pending commissions for client orders or subscriptions that are placed but still awaiting payment confirmation.
Renewed documents including but not limited to Mulkiya, Driving License, and Emirates ID must be submitted upon request. Failure to do so may result in service suspension.
Your earned commission for the initial sale remains untouched in your ledger. However, if the client subscription status changes to "Cancelled" or "Expired", no further recurring commissions (if applicable) will be generated from that specific subscription.
You may cancel the subscription within 7 days of payment, provided that no service has been used. A full refund will be issued within 14 business days.
Yes, the system supports scaling target tiers. When you achieve a higher sales volume or milestone, you transition to advanced target rule tiers, which automatically unlock higher commission values for your upcoming sales.
Cleared earnings are processed and paid out according to the company policy schedule. You can request a payout or track your account ledger directly from your dashboard, and funds will be transferred to your registered bank account.
Your earned commission for the initial sale remains untouched in your ledger. However, if the client subscription status changes to "Cancelled" or "Expired", no further recurring commissions (if applicable) will be generated from that specific subscription.
No refund is available once any service has been used.
Yes, the system supports scaling target tiers. When you achieve a higher sales volume or milestone, you transition to advanced target rule tiers, which automatically unlock higher commission values for your upcoming sales.
Users will be notified of updates via email or the mobile application. Continued use of the services after such notification will constitute implicit acceptance of the updated terms.
All services are subject to a one-time annual fee and per-service fees when requested, as displayed at the time of checkout. Payments must be made in full before service activation.
The annual subscription includes all listed services in a bundle depending on the selected package.
You must provide accurate and complete information and documents upon request.
Subscriptions are personal and non-transferable unless approved in writing by Tameeny.
These Terms are governed by the laws of the United Arab Emirates.

Airport Transfer

Up to 3 large bags and 2 small bags per car.
As per our policy, you must notify us and book the service at least 48 hours before your flight departure.
Yes, the number of bags depends on the selected vehicle size. Please ensure your luggage matches the capacity listed during booking.

Medical Reimbursement

It usually takes between 5 to 10 business days.
You need to submit the completed Reimbursement Claim Form, original detailed invoices, and the medical report.
Once all required documents are verified, the reimbursement process usually takes between 5 to 10 business days.

Open Claim File

Please ensure your safety first, obtain the official accident report from the authorities, and then upload it through the app to open the file.

Battery Jumpstart

Our nearest provider will be dispatched immediately, and arrival time usually ranges from 15 to 30 minutes depending on your location.

Change Ownership

Yes, a valid periodic vehicle inspection (Fahas) and valid insurance are mandatory to complete the transfer.

Workshops List

No, the workshops list is strictly confidential and dedicated for your personal usage within the service terms.

Renew Insurance

We highly recommend requesting a renewal 14 days before your current policy expires to avoid any coverage gaps.

Registration

Tameeny offers vehicle insurance claim support, coordination with insurers/workshops/service centers, assistance in arranging alternative vehicles (when applicable), and additional vehicle-related administrative services. All are bundled based on the selected package.
You must report any claims or accidents within 30 days.
Mobile washing and maintenance services are offered only within the Abu Dhabi city limits. Remote or hard-to-reach areas are excluded.
The User is responsible for providing a safe and accessible location within Abu Dhabi. If access is not possible, the Company reserves the right to cancel the appointment without compensation.
The User must collect the vehicle immediately upon notification or assign someone. Tameeny or its partners shall not be held responsible for any damage incurred during the waiting period.
The Company is not liable for any direct, indirect, or consequential damages, including those arising from third-party vendors or service providers.
The Company is not responsible for delays or failures caused by insurers, workshops, or government systems.
The Company does not assume responsibility for personal belongings inside the vehicle during handovers to its vendors.
Tameeny is not responsible for delays caused by force majeure such as weather conditions, traffic congestion, or unforeseen technical issues.